Boarding Rates

Our purpose-built 5-star facility was designed to ensure the comfort, enjoyment, and security of our guests whilst they holiday here with us.  Guests have their own extra-large bedroom, where they can feel secure and relax in a private environment. Guests have continuous access to lounge inside their private room, interact with toys and go for their daily walks and yard plays. Each room has its own separate courtyard which provides them with a safe all day access turfed yard to play and socialise whilst providing security and safety.

Our rooms are spacious, filled with natural light, ceiling fans and TVs for those who enjoy watching a bit of telly and thrive off a more homely feel. 

All our appliances are commercially rated starting from our Fridges, Freezers, washing machines, dishwasher and floor scrubbers which ensure for a clean and hygienic environment for all our guests to enjoy.   

We are set on a rural 45-acre property which is a mix of luscious grass and treed areas with amazing bush tracks for our guests to enjoy.  We have dedicated secure yards for off-lead play and a dam to cool off in the warmer months.  Our staff love to watch our guests on their adventures as they enjoy all the smells and interesting things they come across on our dedicated trails, we don’t tell them it is their exercise.

To make our guests that stay here as comfortable and as safe as possible, there are a few things that need to be arranged prior to arrival at the Hotel.  

Prior to arriving 

• Medical concerns, if there is an underlying medical condition or something that has taken place since your last stay with us, please communicate this whilst making your booking so that we are aware and can accommodate the needs our guest’s appropriately (This discussion needs to be had prior to arrival) 
• Proof of vaccination, our guests are required to be fully vaccinated to the equivalence of a C5 and to be up to date. (A vaccination certificate will be needed to be shown as proof either via email prior to arrival or at check in).
• Specialist diet, If a specialist diet is required, please communicate this prior to your booking so we can ensure that we either carry this food or that it can be supplied by the owner.

Upon arrival 

Please ensure you have your furry friend on lead when you take them from your vehicle.  Ensure that you leave enough time to check in, as we need to ensure we have all your information, and a full handover is given prior to you departing.  Check in times can be busy so we ask for your patience during this time. At check-in please be prepared to answer the following questions:

• What type of tick treatment is currently being used and when it was last given, please ensure that the treatment is current.  
• Medications, we are happy to administer vet prescribed medications to our guest, they need to be labelled accordingly and in original packaging, we do not charge extra for this service. 
• Food is a very big part of our guests stay and we believe keeping our guests on the same diet as to their home diet assists in making their stay as comfortable.  We stock a large range of commercial pet food which we have for our guests if this option matches you best.  If we do not stock your brand of food, we are happy for you to supply your preferred food for continuity.  Alternatively, we will discuss with you what you would like us to feed from our list. 
• We love our guests to be comfortable, so we are happy for you to bring their personal items like a fluffy bed, blanket, toys and even some clothing that has your scent on it. We do also supply a large range of beds for our guests along with plenty of bedding and blankets for them. If your pet does have a tendance to chew their bedding please tell us so that we can make an informed decision as to how we manage this whilst they stay. 
• PJ’s during the cooler months are welcome and we will put them on in the evening prior to bed-time and take them off on opening.  If you have storm jackets or calming coats, please bring them in and we will use as necessary. 
• We are happy for you to bring appropriate toys for your dog, however we do ask that toys that are of special importance can get damaged so if necessary, please leave these at home.
• Please bring all walking equipment in when you check our guest in. We like to keep our guest comfortable on their walks so collars, leads, harnesses and haltis are welcome. We will use your gear as well as our slip leads as our extra safety measure. 
• We supply treats, chicken, beef and biscuits.  However we are happy if you would like to bring in special treats to be given.  Please note, no bones, ears or tendons whilst during their stay. 

Here at The Hound Hotel all guests must be fully immunised, and proof of vaccination records are required to show they are up to date.  Whilst there are many different combinations of vaccinations our guest needs to ensure that their vaccination combination is current and equal to a C5 level.  Please consult with your veterinarian if you are not sure. 

If you are needing to give your pet their booster prior to checking in, please ensure that it is at is administered at least 14 days prior to check in.  We need to ensure that the vaccination has been given time to give your pet the level of immunity they need.  Some vaccinations are live viruses, which, means some pets will get a mild symptoms, they will shed and could be contagious which could spread to other guests in the facility, as diseases like Kennel Cough can still be caught even though they are vaccinated it just lessens the symptoms. 

If your pet has never been vaccinated or 3 months out of date, please speak with your vet for timelines needed prior to checking in to ensure immunity. 

Titre Test is another way we can check for antibodies for the core C3 viruses (Parvovirus, Distemper, Adenovirus). This test will be accepted if the result shows a history of these C3 vaccinations being given and the test is less than 12 months since the test results were taken.  We require the print outs of the test showing the levels and the vaccination certificate from the vet.  We will not accept if there is no history or if it is a puppy and they have not completed their puppy vaccination protocol. 

You can upload your current vaccination certificate to your pets profile so that we have it on file and it makes check-in easier.

We love to send our guests home smelling like roses, so we provide a warm hydro bath for all guests that stay more than 6 nights.

If our guest is in for a quick holiday and you would like them to have a bath that is no problem, we can arrange this.  Cost is $20 for small, $25 for medium, $30 for large and $35.00 for the extra-large guest.

You can add this to your booking when you are making the booking or request at check in.

Yandina Hound Hotel has a large variety of beds and bedding which can be provided during our guests stay. However, we are happy for you to bring in our guest’s bed, blanket, toys or their preferred sleeping arrangement to keep them as comfortable as possible.

We ask that what-ever items you bring in if they get damaged you will understand.  Sometimes it is great fun having a pillow fight in the room.

Here at The Hound Hotel we are very particular about our guests diet.  We strive to ensure that our guests are kept on the same diet here as they would be at home.  This is why we stock a large variety of high quality dry and wet foods.  If your diet combination is not on our list below, we are happy for you to bring your pet’s diet in for us to feed.  We have plenty of Freezer and Fridge space for this purpose.  We find that this assists us with our guests settling in easily especially if this is what they like to eat at home and are fussy eaters, less changes for them the better.

If you have any concerns, please feel free to contact us prior to your pets stay to discuss diet requirements. 

If you are bringing in your pet’s diet, please mark containers/packages clearly so that we know the quantities to feed, what feed it is and who it belongs to.  Always give us more than needed you never know when you have to extend the stay, we will return un-used food to you.

We ask that you don’t change your pet’s diet just before their stay unless it is necessary and if so tell us of the changes so that we are aware. 

We are happy for you to bring in your special treats, however we ask that you don’t bring in bones, chicken frames, chicken necks and hide products. 

If you use a slow feeder at home, please tell us on check in.  We have different types of slow feeders for our guests that we can also provide. If your pet doesn’t use a slow feeder however, we feel it’s necessary during their stay we may incorporate this into mealtime.

If the diet requirements for your pet is not included on this list, we are happy for you to supply the feed. This will ensure a seamless feeding routine which makes sure we have happy guests.

We are here to ensure our guests are cared for and monitored for any signs of unwellness.

If we feel our guest is needing veterinarian care, where possible we will use your preferred vet. If this is not a possibility, we will make the judgment call on which vet is the most suitable for the guests needs at the time.

We will communicate with you and if needed your vet as required.

We also have access to two 24-hour veterinary emergency centres within close proximity of our facility. 

Where possible we will have you communicate with the treating vet at the time of consultation

To ensure fair compensation for our services, we charge for travel time, as well as for the time spent at the clinic. Our rate is $50.00 per hour.

Thank you for understanding!

We understand that not all our guests are at peak health, some of our guests require medication to make their quality of life the best it can be.  Medications that are prescribed by your vet, we will happily administer.  There is no charge for this service.  However, if medications need to be given out of our working hours 6 -10.30 am and 2.30 -6.30 pm there will be an additional charge.  

Please ensure that medications are clearly labelled with the veterinarian instructions and give us details on how you administer the medication and when.  

We are happy to administer supplements at mealtimes or as treats as well.  Please ensure that they are labelled and when you give them, so that we can follow your routine. 

For complicated medication routines like insulin dependent guest, please speak with us so we can ensure we can meet your pet’s needs.

All guests that stay with us are required to be fully vaccinated against Kennel Cough. Just like our human flu shots it does not give your pet total immunity however, it just reduces the severity. 

We use veterinary standard sterilising equipment and cleaning solutions for disease control, and we disinfect our facility twice a day.  Whilst we take every precaution to ensure that we do not let any viruses/diseases in, sometimes this can still happen.  Kennel Cough is airborne and can have a long incubation period.  Some pets do not show symptoms (A Symptomatic) of the virus whilst they are highly contagious and shedding (spreading).   

Kennel Cough is more prevalent at certain times of the year like our human flu.

If Check in or check out is required outside of these hours there is an out of hours charge of $50.00.  Prior approval is required as this service is dependent on our staff being available at the requested time.

We ask that our guest are up to date with their tick treatment.  Our guests will need to be in date for the full length of their stay with a tick and flea treatment.  If the next treatment is due whilst our guest is staying with us, we are happy for you to bring it with and we will administer on the due date.

We do not accept tick and flea collars for our guest whilst they are staying with us at the hotel.

We have set open times for pick up and drop offs here at The Yandina Hound Hotel.  If these times are not able to work in with your travels, we offer check in’s or check out’s outside of these hours there is an out of hours charge of $50.00.   

Please Note prior approval needs to be requested as this service is dependent on our staff being available to stay on site and be here at your requested time. 

Our gates are closed outside of our opening hours. 

We love to have our new guests and family come and inspect our facilities.  We feel that it gives you and your pets the opportunity and time to meet us and have a look around and feel comfortable with the decision of where your fur baby is going to holiday. 

You can ask us all the questions and we can ensure that you have all the needed documentation for us prior to a stay. 

We have certain times that we can be available to show you around. 

Tuesday 10.15 am and 2.45 pm 

Wednesday 10.15 am and 2.45 pm   

Please book your appointments with us so that we can ensure that we are here and ready to show you around. 

If you are unable to make it at these times, please speak with us and we will see if we have a time slot that we can fit you in. 

Please feel free to bring in your pets PJ’s during the cooler months.  Our guests love to be snuggled into their beds with their PJ’s.  Where possible please label them. 

Some of our guests use storm or anxiety jackets, we are happy for you to bring them for us to use if needed.